Returns & Exchanges

At Totality Medispa & Skincare, we want you to be completely satisfied with your beauty regimen; therefore, we offer returns on unopened, unused products within 30 days of purchase. Please note that prescription-grade formulas and certain clinical treatments are final sale to ensure the highest safety and efficacy standards.

Return Process

• 1.
  Initiate Your Request

  Contact our client concierge team via email or phone with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare Your Package

  Securely pack the unused items in their original packaging, ensuring the product seals are intact, and include a copy of your original receipt or packing slip.

• 3.
  Ship to Our Clinic

  Affix the provided shipping label or send your package to our headquarters; we recommend using a trackable shipping service to ensure safe delivery.

• 4.
  Receive Your Refund

  Once our specialists inspect the returned items, we will process your refund to the original payment method within 5 to 7 business days.